Question 1

How do I add an animal?

Accepted Answer

Open the "Animals" section and tap "Add". Fill in the tag, type, breed, sex and date of birth — only the tag is required, the rest you can add later. You can attach a photo and weight right away. If you have a lot of head, add them in bulk (as a batch) — it's faster.

Question 2

How do I log an operation: weighing, treatment, mating?

Accepted Answer

Open the animal's profile and choose the action you need — weigh it, add a vet event, or record a mating or lambing. The entry goes straight into the animal's history and is counted in the analytics.

Question 3

How do I add feed and track feeding?

Accepted Answer

In the "Feed" section, pick a feed from the catalog or add your own and enter the stock on hand. The app suggests the daily amount per head and helps you build a feeding schedule.

Question 4

Do I need to install anything?

Accepted Answer

No. Qoy Hunter runs in your browser and in the Telegram bot — there's no app to install, just a phone with internet.

Question 5

What plans are there?

Accepted Answer

Three plans: "Free" — for a small farm and a single user; "Pro" — up to 5 employees, with breeding, feeding, finances and analytics; "Farm" — no limits, with roles and advanced analytics. You can start free and move to a paid plan as your farm grows.

Question 6

How do I subscribe or renew?

Accepted Answer

Open the "Subscription" section, choose a plan and pay online via the Telegram bot. If you have a gift code, redeem it there too.

Question 7

What is auto-renewal and how do I turn it off?

Accepted Answer

If your payment method supports automatic charges, the subscription renews itself so your access isn't interrupted. You can turn it off under "Subscription" → "Manage" → "Cancel subscription". Your access stays until the end of the paid period.

Question 8

What happens when my subscription ends?

Accepted Answer

Your farm moves to the Free plan. Your data isn't lost — you can always view it; only the paid features are limited: headcount and team limits, export and advanced analytics. You can renew at any time.

Question 9

How do I go back to the Free plan?

Accepted Answer

Cancel the subscription in the "Manage subscription" section. Once the paid period ends, your farm automatically becomes free — no extra steps needed.

Question 10

How do I invite an employee?

Accepted Answer

In the "Team" section, tap "Invite". Send the employee an invite link or read out a short code — they enter it when logging in and join your farm.

Question 11

What roles are there and how do they differ?

Accepted Answer

Owner — full access to the farm and subscription. Manager — keeps records and runs operations. Worker — records measurements and events. Viewer — view only. You pick the role when inviting, and can change it at any time.

Question 12

Where do I find an invite code?

Accepted Answer

Active invites appear in the "Team" section: there you can show the link or code again, or revoke an invite you no longer need.

Question 13

How do I log into my account?

Accepted Answer

Log in with your phone number (or username) and password, or via Telegram. You have a single account — it works on the web and in the Telegram bot.

Question 14

I forgot my password — how do I reset it?

Accepted Answer

Tap "Forgot your password". If Telegram is linked to your account, the reset code is sent to the bot. If you don't have access to Telegram, write to support and we'll help you get back in.

Question 15

How do I log in via Telegram?

Accepted Answer

Tap "Log in with Telegram" — you'll sign in without a password. We recommend linking Telegram to your account: it makes recovering access and getting reminders easier.

Question 16

How do I track vet events and reminders?

Accepted Answer

In the animal's profile or the "Health" section, add a shot, treatment or checkup and set the next date. The bot reminds you about the course and follow-ups on time — right in a private chat.

Question 17

How do reminders arrive and can I customize them?

Accepted Answer

Reminders come through Telegram. Quiet hours apply at night so notifications don't disturb you. You can configure notification channels and types in settings.

Question 18

How do I print QR tags?

Accepted Answer

On an animal's page or for a list, you can generate QR tags and print them. The QR opens the animal's profile directly — handy to scan with your phone in the field.

Question 19

How do I track shearing?

Accepted Answer

In the "Shearing" section, set the interval by breed. The bot reminds you when it's time to shear and keeps a shearing history for each animal.

Question 20

How do I export data to Excel or PDF?

Accepted Answer

List and report pages have an export button: headcount and finances export to Excel, reports to PDF. Export is available on a paid plan.

Question 21

Will my data be kept after I cancel my subscription?

Accepted Answer

Yes. Your data stays put — you can always view it, and export it again after you renew. We don't delete anything without your request.

Question 22

How do I order livestock delivery?

Accepted Answer

There's a separate "Livestock delivery" service on the site. Send a request with the details — we'll arrange transport. We'll get back to you and confirm the details within a day.

Question 23

How secure is my data?

Accepted Answer

Only invited members with their roles can access your farm. The connection is encrypted, login is protected by a password or Telegram, and your data is stored on secure servers.

Question 24

How do I change my password or sign out on all devices?

Accepted Answer

Under "Settings" → "Security" you can change your password or end all sessions on every device with a single tap.

Question 25

Which languages does the service work in?

Accepted Answer

Russian, Uzbek and English. You can switch the interface language at any time.

Question 26

How do I contact support?

Accepted Answer

Write to us via the feedback form or the Telegram bot — the buttons are below. Leave a contact (phone, email or Telegram) and we'll reply, usually within one business day.

Help & support

Getting started

Subscription & plans

Employees & roles

Login & access

Health, care & tags

Data, export & delivery

Security, notifications & support

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